Terms of Service
FlashNet Internet Services | Swift Network Technologies Ltd.
Effective Date: June 6, 2026
These Terms of Service ("Terms") govern your subscription, activation, and use of FlashNet internet, television, and related telecommunications services provided by Swift Network Technologies Ltd. ("FlashNet", "we", "us", "our"). By using or subscribing to our services, you explicitly agree to be bound by these Terms.
1. Services and Pricing Adjustments
FlashNet provides high-speed internet access, television, and related services on a "best-effort" basis. Service availability, delivered speeds, and network performance are subject to change based on geographic location and third-party underlying network conditions. All services are strictly subject to our Acceptable Use Policy (AUP).
Price Adjustment Notice (CRTC Compliant): FlashNet reserves the right to adjust its recurring monthly package rates and service fees at its sole discretion. For month-to-month subscribers, we will provide at least thirty (30) days’ prior written notice via email before any rate change takes effect. Continued use of the service after the effective date specified in the notice constitutes explicit acceptance of the updated monthly pricing.
2. Account, Billing, and Payment
You must provide accurate, current, and complete information when creating an account. You are solely responsible for all authorized or unauthorized charges incurred under your account.
- Service fees are billed monthly in advance.
- Pre-authorized credit card payments will be automatically processed on your recurring monthly billing date via our payment infrastructure.
- For customers paying via e-Transfer, payment must be successfully cleared by the billing due date to avoid immediate service restriction or suspension.
- A late fee of 2% per month will apply to all overdue balances. We reserve the right to suspend or terminate accounts with overdue balances without further notice.
3. Equipment Ownership and Return Policy
Any hardware or terminal equipment provided to you by FlashNet (including but not limited to Modems, Routers, and wireless gateways) remains the sole and exclusive property of Swift Network Technologies Ltd. at all times.
- Upon cancellation, termination of service, or pre-installation cancellation where hardware has already been shipped, the customer is strictly required to return all equipment in good working condition within 14 calendar days.
- Failure to return the equipment within the 14-day window will result in an automatic, non-reversible Equipment Non-Return Fee of $150.00 CAD per device, which will be immediately charged to the payment method on file.
- For customers without a credit card on file (e.g., e-Transfer users), unreturned equipment balances will be forwarded to a third-party collection agency, which may report the outstanding debt to major credit bureaus (Equifax and TransUnion).
4. Service Term, Pre-Installation, and Cancellation Policy
4.1 Service Term: Month-to-month plans can be cancelled by the customer at any time with 30 days’ written notice. Fixed-term promotional contracts (e.g., 2-year contracts) cancelled prior to their expiration date are subject to an early termination fee equal to 50% of the remaining monthly charges.
4.2 Order Activation and Pre-Installation Serviceability:
- A) Order Disqualification by FlashNet: If an order is cancelled by FlashNet prior to installation because the target address is determined to be technically unserviceable by our underlying infrastructure network, a 100% full refund of all charged or pre-authorized amounts will be issued immediately. The customer will bear zero financial obligations.
- B) Pre-Installation Cancellation by Customer: If the customer requests to cancel the order for personal reasons after payment/pre-authorization has been processed but BEFORE physical technician dispatch or hardware configuration occurs, a non-refundable Administrative and Processing Fee of $15.00 CAD will be deducted from the refund to cover non-recoverable merchant transaction fees and system provisioning costs.
4.3 Complimentary Installation and Minimum Service Commitment: To minimize customer upfront costs, FlashNet offers a $0.00 CAD Complimentary Standard Installation (waiving the standard underlying $85.00 CAD carrier cost). In consideration of this waiver, the customer agrees to maintain an active, paid service for a minimum of 180 calendar days from the date of activation. If the customer terminates their service for personal reasons within this 180-day period, a clawback fee of $85.00 CAD will be automatically charged to the customer's payment method to recover the initial infrastructure setup costs.
5. Limitations of Liability & Third-Party Infrastructure
FlashNet delivers services utilizing underlying third-party telecommunications carrier infrastructure. Swift Network Technologies Ltd. shall not be held liable or financially responsible for any temporary service interruptions, latency drops, line drops, or scheduling delays caused by upstream carrier maintenance, localized fiber cuts, severe weather conditions, or local carrier outages.
Under no circumstances shall Swift Network Technologies Ltd. be liable for any indirect, incidental, or consequential damages (including, but not limited to, loss of business profits, data loss, or remote employment disruptions) arising out of the use or inability to use our services. Our maximum aggregate liability is strictly limited to the cumulative amount paid by you to FlashNet in the preceding six (6) months.
6. Governing Law
These Terms and your contractual relationship with us are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any legal dispute shall be handled within the jurisdiction of BC courts.
7. Changes to Terms
We reserve the right to modify or replace these Terms from time to time. Continued use of FlashNet services or maintaining an active order after updates are posted to our website constitutes your explicit and binding acceptance of the revised Terms.
8. Contact Information
For any billing inquiries, hardware returns, or question regarding these Terms, please contact our administrative team at: support@swiftnetworktech.com.